Mission

The Bass Company is committed to evaluating the services and internal controls of service-oriented businesses. Highly trained associates assess customer service and monitor internal controls through person-to-person contacts. The Bass Company evaluating concept is always friendly, never adversarial.

History

The Bass Company was founded in 1951 to meet to needs of retail establishments. Since that time, the service or “Mystery Shopper” has expanded to all areas of the service industry. The Company’s many years of experience have determined that increased revenues and market share of a service oriented industry occur with superior customer service and sound internal practices. The Bass Company has a proven record of aiding management to achieve their industries’ standards of excellence.

Overview

Evaluators conduct evaluations designed to measure customer service and internal controls. Evaluations are conducted in-person, by telephone, or via internet. Confidential written reports are prepared describing the encounter. Report formats are specifically designed and tailored as appropriate for each client. The report formats are also periodically updated, when required.

Management

Tom Murrell is the owner of the Company. He acquired the Company in 1994 after working for a number of years in public accounting as a Certified Public Accountant. Tom was also the Chief Financial Officer for both an international financial institution and a local financial institution. Tom is a native San Diegan and while attending school locally also worked for the Bass Company as an evaluator.

Suzan B. Cresto is the office manager and has been with the Company since 1995. She has over twenty years of experience working for financial institutions, including thirteen years in private banking with an international bank. Her parents, Rod and Virginia Bass, founded the Bass Company in 1951.