Telephone Shopping
On-site Shopping Service
Telephone scenarios are designed and implemented by Bass Company to evaluate the service
and information provided by telephone. Attention is given to response time, product
knowledge and employee ability to meet clients' standards of excellence through
telephone contact.
Bass Company Mystery Shoppers conduct fact-finding visits to obtain valuable operational
information. Actual purchase and use of facilities enables evaluation of customer relations,
sales ability and internal controls. Confidential written evaluation reports are prepared
and submitted to client management.
Competitor Analysis
Service Consultants
Bass Company services include objective evaluation of competitor services and
products. A program to consistently monitor marketplace trends provides
fundamental information to enhance clients' competetive edge.
Bass Company training programs can aid in the enhancement of skills fundamental to
superior customer service. Incentive programs focusing on strategies to compete
more effectively in today's marketplace are available.