Bass Company shopping service procedure

Our associates conduct evaluations designed to measure customer service and internal controls.   Evaluations are conducted in person
or by telephone as specified by the client.

Confidential written reports are prepared describing the encounter. Report formats are specifically designed and tailored as appropriate for each client.

Objectivity in reporting and evaluation is of utmost importance.
Since we employ professionals to observe and monitor performance
in an unbiased manner, a reliable and accurate evaluation report is always obtained.

Our reports provide documentation for internal personnel evaluations.